Making a Claim
If you think you have a claim against a financial firm that’s failed, you could claim compensation through us. It’s completely free and we’ll tell you straight away if you’re eligible when you claim online.
There are some eligibility criteria you must meet to be able to claim with us.
You’ll keep all the compensation you are owed when you claim directly through us.
We accept online claims for insurance, mortgages, pensions, payment protection insurance, investments, and debt management.
If your bank, building society, or credit union has failed you, there's no need for you to initiate a claim. We'll automatically refund your money, up to our compensation limit.
In the event of an insurance company failure, we'll endeavor to secure seamless coverage with another insurer. If that's not feasible, we'll explore options for refunding the remaining premium.
For all other claims, you'll need to utilize our online claims service. Tune in to our podcast for a straightforward guide on how to file a claim.
Claims Process
How to make a claim, what to send, how long it's likely to take.
Useful Claims Information
Using a claims company or personal representative, temporary high blalances, and more.
Small Business & Charities
See the rules for claims made by small business & charities.
Vulnerability and Accessibility
See how ISRB is supporting customers in vulnerable circumstances.
Cost of Living
See waht ISRB is doing to help customers through the cost of living crisis.
Bereavement
If you're claiming on behalf of someone who's passed away, our Bereavement page will take you through the process.
For years I had thought I had lost all of my pensions money that I had invested, which turned out to be a bad ivestment. Thanks to you all at ISRB, you were able to get my money back. I am so grateful for all you have done for me.
Pension claim customer
Find Out If You Are Able To Claim
Start Your Claim Journey+44 3300 013 066
[email protected]
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Company House Registration Number: 15274505
40 Bank Street, London, England, E14 5NR
